Store Policy

1. Appointments:

  • All services are by appointment only. Please arrive on time for your scheduled appointment. If you are more than 15 minutes late, we may need to reschedule or modify your appointment to fit the remaining time.

2. Cancellations and No-Shows:

  • We require 24 hours’ notice for cancellations or rescheduling. Failure to provide sufficient notice will result in a cancellation fee of 50% of the scheduled service cost. Clients who cancel within 3 hours of their appointment or no-shows will be charged 100% of the scheduled service cost.
  • We understand that sometimes plans change unexpectedly. However, not showing up for a scheduled appointment impacts our team and other clients. Therefore, if there is no prior notice given and you do not show up for your appointment, we will charge the full amount of the scheduled services to your account.
  • Cancellation requests must be made through online self-cancellation, email, or text. Phone calls are not accepted.

3. Refunds & Adjustments:

  • Due to the nature of our business, we do not offer refunds for head spa services or gift cards. Tips are non-refundable as they are a voluntary payment chosen by you.
  • If you experience any issues with your hair service, please notify us within 24 hours of your appointment though email or text. We will only accommodate service adjustments or corrections within ONE week. Requests made after 24 hours will not be accepted.

4. Payment:

  • We accept cash, credit cards with chip, and mobile payments.

5. Gratuities:

  • Gratuities are not included in the service price but are greatly appreciated. To reflect the quality of care provided, a standard gratuity is automatically added to all services(18%). If there is ever anything unsatisfactory about your experience, please don’t hesitate to let us know.

6. Health and Safety:

  • For the safety of our clients and staff, please inform us of any health conditions or allergies prior to your appointment. If you are feeling unwell, please reschedule your appointment. Our head spa treatments are performed on a full recline shampoo bed for your comfort.
  • Please note that any pre-existing medical conditions, health issues, or discomfort experienced during or after your visit are your personal responsibility. We cannot be held liable for any health-related outcomes resulting from the service.

7. Pets:

  • For hygiene and safety reasons, pets are not allowed in the salon, with the exception of service animals.

8. Conduct:

  • We maintain a professional and respectful environment. Any inappropriate behavior or language will result in the termination of your appointment and future services.

9. Shared Space:

  • Our head spa salon is located within the same space as our hair salon. Therefore, other hair salon services may be provided in the same area during your head spa treatment. Additionally, the shampoo area is located in a public space and there is no individual treatment room.

10. Guest Policy
Due to limited waiting space, we kindly ask that you bring no more than one guest.
To ensure a comfortable experience for all clients, we appreciate your understanding and cooperation.

11. Group Appointments:

  • If you are looking to make an appointment for two or more people, please either sign up for the waitlist or send a message directly to us to arrange your booking.

12. Service Prices:

  • Service prices are subject to change without notice. However, the price shown at the time of booking is the price you will be charged.

 

Contact Information:

  • For appointments or inquiries, please contact us at 929-427-2872(Text only) or info@yumehair.com.

Location:

  • 39 W 32nd Street, Suite 604, New York, NY, 10001 @YUME Hair

Thank you for your understanding and cooperation.